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c2c | Help & contact | Passenger Assist | Booking Form

Book Passenger Assist

We want everyone who travels with us to feel welcome on our trains. If you are disabled, have a non-visible impairment, or are elderly, you can pre-book assistance via the Passenger Assist website or app.

It’s best to try to book assistance at least 2 hours in advance, but staff should still be present at stations if you haven’t booked and require support or need help on your journey. Please arrive at least 20 minutes before your train departs to allow us sufficient time to assist you.

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What is passenger assist?

Passenger Assist allows you to request an assistance booking in advance. C2C can assist in your entire journey, even if you are travelling on multiple services.

Passenger Assist includes:

  • Offering a helping hand to navigate the station
  • Help to get on or off the train
  • Meeting you from your train and taking you to your next train or the exit
  • Arranging a ramp on or off your train
  • Assistance relating to a non-visible impairment
  • Carrying your bag(s) – up to 3 items of luggage as per the National Rail Conditions of Travel (PDF, 1.1MB)
  • Getting an Assistance Dog Under Seat card
Book passenger assistance online

Booking travel assistance with c2c

You can use this form to book assistance between any c2c stations. If your journey starts or ends at a station of another carrier, the easiest way to book is through the Passenger Assistance website or app.

  • Add your name and email address. (travel assistance)

    Choose the type of feedback you would like to leave.

    Provide us with the details so we can help, and hit submit.

    We will aim to get back to within 10 working days.

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