c2c Feedback Centre | Find Out How to Give us Feedback

FB_Report a station issue

Form for reporting issues at the train station

Where was the issue*
What was the issue*
What was the issue*
What was the issue*
Station name*
Platform
Time of the issue (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Describe the issue*
Add as much information as possible to describe the issue, so we can investigate
TVM number
Do you want to upload an attachment?
Drop files here or

Max. file size: 20 MB, Max. files: 3.
Hidden
Is mobile?*
1. Tell us what part of the station you experienced an issue

2. The name of the station

3. Time and date

4. Add as much information as possible to describe the issue, so we can investigate
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FB_Report a train issue

Form for reporting issues on the trains

Train Issue*
Time of the issue (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Travelling from*
Travelling to*
Carriage number*
You can find a 5 digit carriage number next to the display at the end of the carriage. If you don’t know it please put in the number or description of the carriage you remember (eg. quiet carriage).
Do you want to upload an attachment?
Drop files here or

Max. file size: 20 MB, Max. files: 3.
Hidden
Is mobile?*
1. Tell us what part of the train you experienced an issue

2. What time and date you were travelling

3. Time and date

4. Add as much information as possible to describe the issue, so we can investigate
reCAPTCHA

FB_Report carriage temperature

Form for reporting issues concerning temperature in the train carriage

1. Tell us the carriage number, this is important to help us investigate

2. Whether the carriage was too hot or cold

3. Details about your journey

4. And the time and date
Carriage number
You can find a 5 digit carriage number next to the display at the end of the carriage. If you don’t know it please put in the number or description of the carriage you remember (eg. quiet carriage).
Is the carriage too hot or too cold?*
- Too hot
- Too cold
Travelling from*
Travelling to*
Departure time (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Describe the issue*
Add as much information as possible to describe the issue, so we can investigate
Hidden
Is mobile?*
reCAPTCHA

FB_Website or mobile app feedback

Issues reported about the app or website

1. Is your feedback related to our website or mobile app?

2. Let us know what device you are using, including the make and mobile.

4. Rate your experience and leave us your feedback.
Is feedback related to web or app*
- Website
- Mobile app
What kind of device are you using?*
What kind of device are you using?*
Can you provide more information about the make or model of your device?
Feedback*
Screenshots
Drop files here or

Max. file size: 20 MB.
Were you logged in to your account?
- Yes I was logged in to my account
What were you trying to do?*
Traveling from*
Traveling to*
Time of the issue (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Ticket type*
Do you have a smartcard
- Yes I have a smartcard
Last 8 digits of your Smartcard number
Hidden
Is mobile?*
reCAPTCHA
Email
This field is for validation purposes and should be left unchanged.

FB_WiFi report blocked website

Form for reporting websites that have been blocked while using c2c wifi. Some video and streaming sites on the on-board Wifi as well as downloads of large items such as mobile apps are sometimes blocked by c2c.

This form is for reporting blocked websites only - for reporting issues with WiFi connection or reliability, please use the "WiFi report issues" form.

Whilst using our free WiFi services if you encounter a website which has been incorrectly blocked you can report it. If we agree that the website is acceptable under our usage policy it can take up to 28 days for the website to be available.

Note that we block some video and streaming sites on our on-board WiFi as well as downloads of large items such as mobile apps.

1. Confirm whether your website was blocked on our station or train WiFi

2. Give us the URL of the website
Where did the problem occur*
- Station
- On board
Website URL*
Hidden
Is mobile?*
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FB_WiFi report issues

Report of issues with free wifi onboard

We provide our customers with free WiFi for personal use, and we want to make sure that this works as reliably as possible. If you're encountering any issues, please let us know using the form below.
Where did the problem occur*
- Station
- On board
Travelling from*
Travelling to*
Train departure time (24h clock)*

: Hours

Minutes
Date of the issue*
DD slash MM slash YYYY
Issue type*
Please make sure you have turned on WiFi on your device and are able to see other networks. We recommend toggling this setting off and on again, or else restarting your phone, if you are unable to see any networks at all.
If you are connected to the WiFi however you receive a message saying "Limited or no connectivity", please try to open a page in your device's web browser - you should be directed to our WiFi portal which will let you log in. If this still doesn't work, please leave further feedback below.
If you are unable to load any pages automatically, please try visiting purpleportal.net while connected to the network.
If you have been able to successfully log into our portal but are still not seeing any web pages or services, please leave as much detail as possible on your issue below.
We maintain a 100MB fair usage policy for all users to ensure that our network is able to handle the large volumes of traffic we see every day. If you go over this, your download speed will be automatically limited and slowed down to ensure access for all is maintained.

If you have not reached this threshold and believe you are being slowed down in error, please include details below.

We additionally encourage you to check if your device is not making downloads or updates in the background - while every attempt is made to prevent this overuse of data from occurring, it remains a possibility.
We filter certain content such as streaming or download services to maintain good service for all users. Additionally, certain inappropriate websites are subject to access controls - we have a separate form for submitting these websites if you feel a website you wish to access has been blocked in error.
Please leave as much information as possible in the box below.
Type of device*
Are you able to tell us a bit more about the issue?
Add as much information as possible to describe the issue, so we can investigate
If you would like us to contact you for more information, please leave your email address here
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