Terms & conditions
You can find links to all of our terms and conditions below.
Key Information
Carriage temperature
All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.
Report an issue
c2c Smartcard
If you have a c2c Smartcard you get Automatic Delay Repay from any delay over 2 minutes.
Get started with Smart
Key Information
Carriage temperature
All of our trains are fully air conditioned. If you have a problem, you can report it using our Feedback Centre.
Report an issue
c2c Smartcard
If you have a c2c Smartcard you get Automatic Delay Repay from any delay over 2 minutes.
Get started with Smart